When will I receive my order?
We will ship your order the next business day after it is received. Whether you choose Standard UPS or United States Postal Service Delivery, your order should arrive approximately 3-10 days after you place it. Weekends and holidays do not count as business days. (Monthly Service Customers only can select “no shipping charge” for a limited time, and have the product delivered on the next service visit.)
How will my order be delivered?
Deliveries are made by either UPS or United States Postal Service, which ever you select. Shipping charges will be calculated in the final stage of the shopping cart for you to see. (Monthly Service Customers only can select “no shipping charge” for a limited time, and have the product delivered on the next service visit.)
How do I pay?
At this time, we accept Visa, MasterCard, Discover and the various payment options PayPal offers.
How will I know that you've actually received my order?
You will receive confirmation email when our server successfully processes your order.
Will my credit card information be secure?
Yes. The credit card payment portion of our ordering process is on an encrypted secure server.
Do I have to pay sales tax?
You pay sales tax only if you live in Florida. FL sales tax is 7%.
I live outside the continental USA. Can I still order from you?
Yes. Shipping charges will be calculated in the final stage of the shopping cart for you to see.
Can I return the products?
Products damaged in shipping will be replaced. Due to the nature of the products, we are unable to accept returns.
Before I order I have a question, who do I ask?
Send an email to firstname.lastname@example.org
Do you ship C.O.D.?
Sorry, at this time we do not ship C.O.D. You need to pay by Visa, MasterCard, Discover, or PayPal.